Member Experience Survey Triggered

By Your Transactions.

There are many survey applications available on the market today. OnCore Insight is a unique approach that is a transaction driven application to generate the most accurate results.

How can OnCore Insight improve my credit union?

Member Satisfaction: OnCore Insight is your members’ voice. They give you a clear picture of member happiness and can highlight any areas where you may need to up your game.

Net Promoter Score (NPS) Tracking: With a simple question—”How likely are you to recommend us?”—you can measure the loyalty of your members, a crucial metric in today’s competitive landscape.

Target Market Analysis: OnCore Insights can help you paint a more vivid picture of your target market’s preferences, behaviors, and financial needs.

Strategic Decision Making: OnCore Insight gives you insights directly from your members. This data can shape the direction of your credit union and align your decisions with your members’ needs.

Product and Service Development: OnCore Insight allows you to gather invaluable insight into what your members really want, enabling you to develop new products or refine existing ones that truly meet their needs.

Benchmarking Performance: Use survey data to compare your performance to industry averages or other credit unions, revealing where you excel and where you could improve.

Member Retention: Prevent churn by identifying potential issues before they lead to a lost member.

Branch Performance Analysis and Expansion Planning: Ready to close a branch, but you want to know which one? Thinking about opening a new branch or ATM, but you’re not sure where there’s demand?

Let's Put it All Together.

OnCore Insight interfaces with OnCore Receipts, OnCore Lobby, OnCore MRM and your

Core Processor to accumulate data used in your survey.

How Secure is OnCore Insight?

OnCore InSight uses the latest technology to insure member privacy and credit union security includig 512 Kb encription of all data.

We want them to respond, and not annoy them.

OnCore Insight lets you determine how often you wish to send a survey, and keeps track of members that don't respond or who have indicated that they do not want to receive additional surveys.

Manage All Aspects of Your Survey.

OnCore Insight provides real-time summary of your responses accessible online

Manage all elements of your survey using your management portal.
Create reports and charts and email them to management or team members.

Display detailed reports of responses to each question asked including date, time, relation to their latest transaction.

OnCore InSight Provides Real-Time Detailed Analytics,

Easily Incorporate Multi Language Surveys

OnCore Insight allows you to construct your survey in multiple languages, and allow your membes to select the language they desire for taking your survey.